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Cancellation Policy

We're happy to cancel any excursion booked providing we have enough notice.

In some cases it's possible that we cannot cancel (as services have already been paid for) or that we can only provide a partial refund. We look at each case individually and will do our absolute level best to ensure you get the best vacation experience possible.

The deadline for cancellations is 48 hours before booking to receive a full refund. If you cancel within 48 hours in most cases you will only receive a 50% refund. If you cancel within 24 hours of your planned excursion then in most cases no refund is available.

Where a booking has been cancelled by the operator (due to bad weather for example) we will always try and provide you with an alternative and where this is not possible issue a full refund as per our refunds policy.

Explore Our Excursions...

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Frequently Asked Questions...

  • Refund Policy +

    Where we cannot accommodtae you on your chosen excursion we will always try and find an acceptable alternative.

    We also

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  • Pickup Points +

    At the bottom of each excursion's page we have our pickup points. We'd always recommend using the chat facility available

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  • Cancellation Policy +

    We're happy to cancel any excursion booked providing we have enough notice.

    In some cases it's possible that we cannot

    Read More
  • Do You Guarantee Your Prices ? +

    We do our absolute best to ensure that you get the best possible price for the excursion you're looking for.

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  • Ticket Collection +

    At Best Excursions Tenerife everything we do is 100% electronic. Because of this you will need access to the Internet

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